What is the difference between Original Rug Company and other
online rug retailers?
The majority of online rug web sites never own the product they sell. Instead, once you order a rug from them, they have it "drop-shipped" from another rug importers warehouse. The result - the customer pays too much (up to 200% mark up) and it takes two to six weeks to receive the product. At Original Rug Company, you are buying DIRECT from the manufacturer at import prices!
Why are your prices so low for such high quality area rugs?
Once again, Original Rug Company is the designer, manufacturer and direct importer of your new area rug - period. You save by eliminating both the middleman and retailer to purchase at import prices!
What forms of payment do you accept?
Original Rug Company gladly accepts Visa, MasterCard, and
American Express credit cards. To purchase off-line call toll free 888-674-4784.
How can I check on the shipping status of my rug order?
A confirmation email will be sent to you with a UPS tracking number to track the status of your order. Original Rug Company only ships within the continental United States.
How can you ship so quickly when other rug web sites take weeks?
As the manufacturer and importer, your new rug is in our centrally
located warehouse. Every rug shown in stock are normally shipped within 24 hours and never later than 3 business days. Depending on your location, expect to receive your area rug within 7 business days
OR LESS of order approval.
What should I do if my area rug arrived damaged?
Immediately notify Original Rug Company. Package the area rug in its original shipping tube. If the tube is damaged or not available, roll the rug, cover with heavy plastic, and secure with shipping tape. PLEASE do not place tape on the actual rug as it may damage it and void the return policy. Do not fold the area rug as this will damage the fibers and void the return policy.
How do I return an area rug?
Rugs may be returned within 30 days of receipt. Call toll free 888-674-4784 or contact us for a Return Merchandise Authorization (RMA) number. The rug must be in original undamaged condition.